The Challenge
Johnson & Partners, a fast-growing law firm with 120 employees across three locations, was facing significant challenges with their on-premises email system. Issues included frequent outages, inconsistent performance, limited storage capacity, and mounting IT maintenance costs. With strict client confidentiality requirements and increased remote working needs, the firm needed a secure, reliable email solution that could scale with their growth.
Our Solution
We implemented our comprehensive Exchange Email Hosting solution:
- • Migrated all mailboxes to our hosted Microsoft Exchange platform with zero data loss
- • Implemented advanced security features including multi-factor authentication and encrypted email
- • Configured shared calendars and resource booking to streamline appointment scheduling
- • Set up mobile device support for secure email access on any device
- • Provided 24/7 technical support with guaranteed 15-minute response times
The Results
99.9% email service reliability
35% increase in staff productivity
42% reduction in IT support tickets
28% cost savings over previous solution
"Moving to My Genesis Digital's Exchange Email Hosting solution was transformative for our firm. The reliability is exceptional, and the advanced security features give us confidence in handling sensitive client communications. The seamless migration and ongoing support have exceeded our expectations."
David Thompson, IT Director
Johnson & Partners Law Firm